SHIPPING

We are shipping orders to every country in the world completely free of charge.
 

Shipping Time

USA & Canada
Free Worldwide Shipping & Insured Shipping takes commonly 3-10 days for delivery.

AUSTRALIA & New Zealand
Free Worldwide Shipping & Insured Shipping takes commonly 12-14 days for delivery.

U.K & EUROPE
Free Worldwide Shipping & Insured Shipping takes commonly 3-11 days for delivery.

Others Countries
Free Worldwide Shipping & Insured Shipping takes commonly 3-14 days for delivery.

For faster shipping, please contact us at info@the-art-ai.com. Please note that these times are an estimation and they depend on multiple factors (e.g. holiday periods, rural areas)

Order Processing

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct art. We process our product on demand once you place an order. Orders will be processed within 2-5 business days of ordering.

Confirmation

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for custom duties and taxes for all international orders.

Tracking

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

Delivery

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.

General

Subject to stock availability. We try to maintain accurate stock counts on ou website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer Service

For all customer service enquiries, please submit an enquiry at info@the-art-ai.com